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Overview of Reservations
Reservations are a digital record of a guest stay, categorized by Status and inventory allocation.
Every reservation must have the following details:
- Client Type
- Arrival Date & Departure Date
- Occupancy
- Rate & Room Type
- Guest Profile
Reservation Statuses
Guestroom or House Account inventory is held for reservations in these statuses:
| Reservation | A record of a future guest stay |
| Arrival | A record of a guest stay arriving today |
| In-House | A record of a guest stay, after check-in |
| Departure | A record of a guest stay departing today |
| Checked Out | A record of a past guest stay |
Guestroom or House Account inventory is released in this status:
| Cancelled | A record of a past or future guest stay that has been cancelled before check-in |
Guestroom or House Account inventory is held for reservations in this status and it will affect occupancy reporting:
| No Show | A record of a guest stay that was not checked in on the arrival date |
| Overstayed | A record of a guest stay that was not checked out on the departure date |
Guestroom or House Account inventory is not held for reservations in this status:
| Waitlisted | A record of a guest stay with incomplete details and/or unavailable inventory |
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