Training Portal / Front Office Operations - articles moved to Support Centre / Overview of Front Office Operations

I am a new Front Desk Agent - How do I get started?

Updated on Jun 09, 2021

Welcome to RoomKeyPMS!

Please make sure you have the latest version of RoomKeyPMS: Click Here to Download the Latest Version of RoomKeyPMS
You must have a Clerk ID and Password to access RoomKeyPMS: Ask a Manager to Create a Clerk ID and Password for you

Accessing RoomKeyPMS requires an internet connection. If your internet goes down, you can use the Smart File Backup button from the Login Page to access emergency reporting

Use the following articles to learn more about managing a RoomKeyPMS Login:

How to Access & Navigate RoomKeyPMS
How to Change my Password
How to Reset a Clerk ID Password for a User

Guests

Use the following articles to learn more about guest management functions in RoomKeyPMS:

Arrival

How to Post an Advance Deposit
How to Assign a Room Number
How to Check-In an Arrival Reservation
How to Create a Walk-In Reservation
Registration Card

In-House

How to Post a Charge to a Guest Account
How to Post a Payment to a Guest Account
How to Adjust a Posting
How to Reverse a Posting

Departure

How to Check-Out a Departure Reservation
How to Check-Out a Reservation with Multiple Folios
How to Check-Out a Reservation with City Ledger Transfer (Direct Billing)
How to Print or Email a Guest Folio

Additional Guest Functions

How to Assign Room Numbers Using the Tape Chart
How to Move a Guest to a Different Room After Check-In using the Tape Chart
How to Move a Posting
How to Transfer Postings to a City Ledger Account
How to Manage In-House Guest Credit
How to Check-Out a Reservation with Split Billing
How to Check-Out a Reservation with Routing
How to Check-Out a Reservations with Transfer to House Account
How to Reverse or Adjust/Refund a Posting After Check-Out

Managing Reports

Use the following articles to learn more about common Front Office reports in RoomKeyPMS:

Property Dashboard (F1)
- Arrivals
- Departures
Inventory Calendar (F12)
In-House Guest Credit Limits
Clerk Detail Report
Shift Reconciliation
Unbalanced Folios Report
No Shows Report

More Getting Started

I am a new Reservation Agent - how do I get started?
I am a new Night Auditor - how do I get started?

Next Article I am a new Night Auditor - How do I get started?

Front Office Operations - articles moved to Support Centre

Overview of Front Office Operations 2

Pre-Arrival 0

Guest Check-In 0

In-House Guest Management 0

Guest Check-Out 0

Post-Departure 0

End of Day Operations 0

Reports 0