Welcome to RoomKeyPMS!
- Please make sure you have the latest version of RoomKeyPMS: Click Here to Download the Latest Version of RoomKeyPMS
- You must have a Clerk ID and Password to access RoomKeyPMS: Ask a Manager to Create a Clerk ID and Password for you
Accessing RoomKeyPMS requires an internet connection. If your internet goes down, you can use the Smart File Backup button from the Login Page to access emergency reporting
Login
Use the following articles to learn more about managing a RoomKeyPMS Login:
- How to Log into the PMS
- How to Change my Password
- How to Reset a Clerk ID Password for a User
Recommended Learning
The Night Auditor is an advanced, front of house role that builds upon the skills of a Reservation Agent and Front Desk Agent. Because of this, you should complete the following getting started guides before proceeding:
Night Audit
Use the following articles to learn more about night auditor functions and reporting in RoomKeyPMS:
- Overview of End of Day Operations
- How to Use the Rollover Setting
Managing Guests
- How to Prevent Overstayed Reservations
- How to Walk-In Guests Before the Rollover Time
- How to Check-In Arrivals Before the Rollover Time
- How to Walk-In Guests After the Rollover Time
- How to Check-In Arrivals After the Rollover Time
Reporting Tasks
- How to Access & Reveiw Credit Card Reconciliation
- How to Access & Review Clerk Audits and Cashier Reports
- How to Address Unbalanced Folios - *Mandatory Task*
- How to Address Essential Accounting Balancing - *Mandatory Task*
- How to Address No Show Reservations - *Mandatory Task*
- How to Use Verify Calendar to Refresh the Inventory Calendar
Additional Reporting Tasks
- How to Use the Transaction Register Baalnce Report to Audit Transactions
- Credit Limits Report
- Bucket Check - Room Audit Report
- Checked Out By City Account Report
- Recommended Audit Reports and Packet